Help with JotIt

Allow JotIt notifications in Settings. Check that the event has a future reminder time. Focus modes and notification summaries may delay delivery. Reopen JotIt and create a reminder a few minutes ahead to check.

Allow microphone and speech recognition access under Settings → Privacy & Security. Speak clearly near the microphone with less background noise. Edit transcripts and suggestions before saving.

No. OCR runs on your device. Use a clear, correctly oriented image with complete text and allow camera or photo access as needed. If you enable online AI, necessary extracted text may be sent for a request you initiate.

Check the network, the online AI setting and your balance in Me → Pro. Standard requests usually use 1 credit; long or complex requests use 3. When credits run out, wait for the next reset or upgrade. Rate limits or maintenance may temporarily affect availability. Local schedules, expenses, reminders and backups remain usable.

New users receive 100 AI credits in total for 30 days, then 60 per UTC calendar month. Both Pro plans include 600 per subscription month. Monthly plans renew monthly. Annual plans are paid yearly, but credits reset monthly, not all at once for the year. Unused credits do not roll over. Local schedules, expenses, reminders, backup and export do not require Pro.

Sign in to the device with the Apple ID used for purchase, then choose Restore Purchases in Me → Pro. Active members can use Manage Subscription on that page; you can also open iPhone Settings → Apple ID → Subscriptions. Cancel at least 24 hours before the period ends to prevent renewal. Access continues through the paid period. If a charged purchase does not restore, contact support with the purchase time and necessary Apple order number, not full payment details or passwords.

Open Me → Data & Backup, export and keep the file in a safe place. Export the current data again before restoring. A restore can replace records; read the confirmation and selected scope carefully.

Delete individual schedules or expenses in their respective pages. Use the local-data clearing option in Data & Backup for a full reset. Export a backup first if needed; deletion may not be reversible.

Export a backup on the old device, transfer it securely and import it on the new device. Check records and notification permissions after import. Restore a valid Pro subscription using the same Apple ID. Subscription restoration does not restore your local records.

Update to an available current version, restart the app and record the steps that caused the issue. Back up data before reinstalling. Contact support with the app version, iOS version, device model and reproduction steps.